Last Updated: August 2026
Welcome to Shree Vine. These Terms & Conditions govern your use of our website, products, services, and the purchase of products from our online store.
By accessing or using our website, you agree to follow these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.
1. Acceptance of Terms
By visiting or using the Shree Vine website, you confirm that you have read, understood, and agreed to these Terms & Conditions and our Privacy Policy.
We reserve the right to update or modify these terms at any time. Changes will become effective once published on this page.
2. Website Usage & Eligibility
You must provide accurate information when creating an account or placing an order.
You agree not to use our website for:
- Any unlawful or fraudulent activity
- Placing fake or fraudulent orders
- Attempting to interfere with website security
- Copying or reproducing our website content without permission
- Misusing promotional offers, discounts, or gift programs
- Uploading content that violates another person’s rights
We reserve the right to refuse or cancel orders that appear fraudulent, abusive, or suspicious.
3. Products & Product Information
We make every effort to display our products, images, colors, sizes, prices, and descriptions as accurately as possible.
However, slight differences may occur due to:
- Screen and display settings
- Lighting during product photography
- Printing processes
- Material and paper variations
- Manufacturing or finishing variations
Such minor differences do not necessarily constitute a product defect.
Product availability may change without prior notice.
4. Intellectual Property
All content available on the Shree Vine website, including:
- Logos and brand elements
- Product designs
- Artwork
- Product photographs
- Graphics
- Website layout
- Text and descriptions
- Illustrations
- Marketing materials
is owned by or licensed to Shree Vine, unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, publish, or commercially use our content without prior written permission.
Artwork Disclaimer
Some artwork or designs displayed on our website may be created for artistic, decorative, educational, or fan-art purposes.
Where applicable, Shree Vine does not claim ownership of third-party trademarks, characters, logos, or intellectual property belonging to their respective owners.
5. Custom & Personalised Products
If Shree Vine offers customised or personalised products, customers are responsible for providing accurate information, including:
- Names
- Text
- Images
- Sizes
- Design preferences
- Addresses
- Other customisation details
Once a customised order has entered production, it may not be possible to cancel, modify, or change the order.
Customers must ensure that any image, artwork, text, or material they submit is legally permitted for use.
By uploading content, you confirm that you have the necessary rights or permission to use it.
6. Orders & Payments
An order is considered successfully placed only after payment confirmation or successful order confirmation through the available payment method.
We reserve the right to:
- Cancel an order where necessary
- Correct pricing or product information errors
- Refuse suspicious or fraudulent transactions
- Limit quantities of certain products
- Cancel products that become unavailable
If an order is cancelled by us after payment has been received, the eligible amount will be refunded through the applicable payment method.
7. Pricing
All product prices displayed on our website are subject to change without prior notice.
Applicable taxes, delivery charges, discounts, or other charges will be displayed during the checkout process where applicable.
If a pricing or listing error occurs, we reserve the right to correct the error and, where necessary, cancel the affected order.
8. Shipping & Delivery
We aim to process and dispatch orders within the estimated processing period displayed on the website or at checkout.
Delivery times may vary depending on:
- Delivery location
- Courier service
- Weather conditions
- Public holidays
- Operational delays
- Unexpected logistical issues
Once an order has been handed over to the courier, delivery is also subject to the courier partner’s service timelines.
Customers are responsible for providing a complete and accurate shipping address.
Additional charges may apply for incorrect, incomplete, or undeliverable addresses.
For complete information, please refer to our Shipping Policy.
9. Cancellation Policy
Cancellation availability depends on the type and production status of the order.
Standard Products
Cancellation requests may be accepted if the order has not yet entered processing or production.
Customised Products
Customised and personalised products may not be cancellable once production has started.
To request cancellation, contact our support team as soon as possible and provide your order number.
Cancellation cannot be guaranteed once an order has been dispatched.
10. Returns, Replacements & Refunds
Our return and replacement eligibility depends on the condition and type of product received.
A replacement may be considered in cases such as:
- Product damaged during delivery
- Wrong product received
- Manufacturing or printing defect
- Missing item
- Incorrect product supplied
Customers may be required to provide clear photographs or an unboxing video as evidence.
Claims should be submitted within the time period specified in our Return & Refund Policy.
Products that are correctly delivered and free from defects may not be eligible for return simply due to a change of mind, preference, or incorrect selection by the customer.
11. Unboxing Video Requirement
For damaged, incorrect, missing, or defective products, we strongly recommend recording a continuous unboxing video from the moment the sealed package is opened.
The video should clearly show:
- The unopened package
- Shipping label/order information
- Opening of the package
- The product received
- Any damage or defect
An unboxing video may be requested when reviewing a damage or replacement claim.
12. Promotional Offers & Free Gifts
From time to time, Shree Vine may provide:
- Discount codes
- Promotional offers
- Free gifts
- Bundle offers
- Limited-time deals
- Special seasonal promotions
Promotional offers may have additional terms, minimum order values, validity periods, or product restrictions.
We reserve the right to modify, suspend, or discontinue promotional offers at any time.
13. Customer-Provided Content
If you submit photographs, reviews, comments, artwork, designs, or other content to Shree Vine, you are responsible for ensuring that you have the legal right to provide that content.
You must not submit content that:
- Infringes copyright or trademark rights
- Contains unlawful material
- Contains harmful or malicious content
- Violates another person’s privacy
- Is misleading or fraudulent
14. Limitation of Liability
Shree Vine will make reasonable efforts to maintain accurate product information and reliable website services.
However, we are not responsible for losses resulting from circumstances beyond our reasonable control, including:
- Courier delays
- Natural disasters
- Technical failures
- Internet or network problems
- Third-party service interruptions
- Incorrect information provided by customers
- Unforeseen operational circumstances
To the extent permitted by applicable law, Shree Vine shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
15. Third-Party Services & Links
Our website may use third-party services such as:
- Payment providers
- Courier partners
- Analytics services
- Website hosting services
- Social media platforms
Third-party services may operate under their own terms and privacy policies.
Shree Vine is not responsible for the policies or practices of independent third-party websites and services.
16. Changes to These Terms
We may update these Terms & Conditions whenever necessary.
The latest version will always be published on this page with the updated date.
By continuing to use our website after changes are published, you acknowledge and accept the revised terms.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to the use of our website, products, or services will be subject to the jurisdiction of the appropriate courts as applicable.
18. Contact Us
If you have questions regarding these Terms & Conditions, orders, products, cancellations, returns, or other concerns, please contact us.
Shree Vine
Email: support@shreevine.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Please include your order number when contacting us about an existing order so that our team can assist you more quickly.