Last Updated: [22/08/2026]
Thank you for shopping with Shree Vine. We carefully inspect and pack every order before dispatch. Please read this Refund & Replacement Policy before placing your order.
We accept replacement or refund requests only in accordance with the conditions mentioned below.
1. Returns & Replacements
We generally do not accept returns for change of mind or personal preference.
A replacement may be provided if:
- You received a damaged product.
- You received the wrong product.
- The product has a manufacturing or printing defect.
- The product is significantly different from what was ordered.
- The product was damaged during shipping.
The following reasons are not eligible for replacement or refund:
- Change of mind or personal preference.
- Incorrect size, colour, design, or product selected by the customer.
- Minor variations in colour caused by different screens or displays.
- Normal variations in handmade or artistic products.
- Damage caused after delivery due to improper handling or storage.
- Customer-provided artwork, images, or information containing errors.
- Products that have been used, altered, damaged, or modified after delivery.
2. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us process your request, you may be required to provide:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging and shipping label.
- A short video showing the condition of the package/product, where applicable.
Please do not discard the original packaging until your request has been reviewed.
3. Unboxing Video
For damaged, missing, or incorrect products, we strongly recommend recording a continuous unboxing video starting before opening the package.
The video should clearly show:
- The unopened package.
- The shipping label.
- The condition of the package.
- The opening of the package.
- The product and any visible damage or issue.
An unboxing video may be required for certain claims, particularly where the product appears to have been damaged during transit.
4. Replacement Eligibility
A replacement may be approved when our team confirms that:
- The wrong product was shipped.
- The product arrived damaged.
- The product has a manufacturing or printing defect.
- The received item materially differs from the item ordered.
If approved, Shree Vine may provide a replacement product of the same or equivalent type, subject to availability.
If a replacement is not possible, we may offer another appropriate resolution, including a refund where applicable.
5. Reporting a Problem
Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect item.
Requests submitted after this period may not be accepted.
When contacting us, include:
Order Number:
Product Name:
Issue:
Photos/Video:
Our support team will review the information and respond with the next steps.
6. Custom & Personalised Products
Custom or personalised products are created specifically according to the information, artwork, text, colour, size, or design submitted by the customer.
Therefore, customised products cannot normally be returned or replaced due to change of mind or incorrect information supplied by the customer.
Before production, customers are responsible for checking:
- Names and spellings.
- Images and artwork.
- Sizes and quantities.
- Colours and design selections.
- Personalisation details.
If a customised product is defective, damaged, or incorrectly produced by Shree Vine, please contact us with supporting photographs or video.
7. Refund Process
If a refund is approved, it will be processed after the request has been reviewed and accepted.
Depending on the circumstances, the refund may be issued to the original payment method used for the order.
Processing times may vary depending on the payment provider or bank.
Shipping charges may be non-refundable unless the issue was caused by an error on our part.
8. Replacement Process
Once your claim is approved:
- Our team will confirm the issue.
- We will provide replacement instructions if required.
- The replacement product will be prepared or dispatched.
- Tracking information may be provided once the replacement is shipped.
Replacement availability may depend on product stock.
9. Damaged Packages
If the package appears visibly damaged when delivered, please:
- Take photographs before opening it.
- Record an unboxing video.
- Contact Shree Vine support as soon as possible.
If the product inside is damaged, send us the required photographs/video so that we can investigate the issue with the shipping partner.
10. Non-Refundable Situations
Refunds or replacements may not be provided in cases involving:
- Change of mind.
- Incorrect product selected by the customer.
- Incorrect address provided by the customer.
- Incorrect personalisation information supplied by the customer.
- Minor colour differences caused by screen/display settings.
- Normal artistic or printing variations.
- Products damaged through customer misuse.
- Products that have been altered or modified.
- Claims submitted outside the applicable reporting period.
- Products without sufficient evidence of damage where evidence is reasonably required.
11. Shipping & Delivery Issues
If an order is returned because of an incorrect or incomplete delivery address, repeated failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for reshipment.
If an order is confirmed as lost in transit, Shree Vine will investigate the matter with the shipping provider and determine the appropriate resolution.
12. Refunds for Cancelled Orders
If you wish to cancel an order, please contact us as quickly as possible.
Cancellation requests may not be accepted once an order has entered production, printing, packaging, or shipping.
For approved cancellations, the refund amount and processing time will depend on the status of the order.
13. Contact Us
If you have any questions regarding returns, replacements, damaged products, or refunds, please contact our customer support team.
Shree Vine
Email: [your email address]
Website: [www.shreevine.com]
When contacting us, please include your order number so that we can assist you quickly.