Cancellation & Shipping Policy

Last Updated: 22 August 2026

At Shree Vine, we carefully create, pack, and dispatch every order. This Cancellation & Shipping Policy explains how order cancellations, processing, shipping, delivery delays, and return-to-origin situations are handled.

1. Cancellation Policy

Custom & Personalised Products

Orders containing customised or personalised products, including personalised posters, artwork, diaries, or other products made specifically for you, cannot be cancelled once production has started.

Please carefully review all customisation details before placing your order.

Standard Products

For non-customised products, cancellation requests may be accepted only before the order has been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

How to Request Cancellation

If your order is eligible for cancellation, contact us as soon as possible with:

  • Order number
  • Customer name
  • Registered email address or phone number
  • Reason for cancellation

Cancellation requests can be submitted through our customer support/contact channel.

2. Shipping Policy

Shipping Locations

We currently ship orders across India.

International shipping may be available for selected products or locations. Any applicable customs duties, taxes, or additional international shipping charges will be the customer’s responsibility.

Order Processing

Orders are generally processed, packed, and prepared for dispatch within 1–3 business days after successful order confirmation.

Custom or personalised products may require additional processing time.

Processing time may vary during:

  • Sales and promotional periods
  • Festivals and holidays
  • High-volume order periods
  • Customisation requests
  • Unforeseen operational circumstances

Shipping & Delivery

Orders are shipped through trusted courier and delivery partners.

Estimated delivery time is generally:

  • Metro & major cities: 3–7 business days after dispatch
  • Other locations: 5–10 business days after dispatch
  • Remote areas: Delivery may require additional time

These are estimated timelines and are not guaranteed delivery dates.

Delivery Delays

Delivery may be delayed because of:

  • Courier network issues
  • Weather conditions
  • Public holidays
  • Natural events
  • Incorrect address information
  • Local delivery restrictions
  • Other circumstances outside our control

Shree Vine is not responsible for delays caused by the courier company after an order has been dispatched.

3. Order Tracking

Once your order has been dispatched, we will provide available tracking information through the contact details provided during checkout.

Customers can use the tracking information to monitor their shipment.

Please allow some time for tracking information to become active after dispatch.

4. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Contact number

Shree Vine is not responsible for delivery failure, delays, additional shipping charges, or return-to-origin caused by incorrect or incomplete address information.

If additional courier charges are required to resend an order, those charges may be payable by the customer.

5. Return to Origin (RTO) / Refused Delivery

An order may be returned to our facility if:

  • The customer refuses delivery
  • The delivery address is incorrect
  • The recipient is unavailable after repeated attempts
  • The customer does not respond to the courier
  • The shipment cannot be delivered for customer-related reasons

Such shipments will be treated as Return to Origin (RTO).

RTO Orders

Once the returned package reaches us and is inspected:

  • Refunds, where applicable, will be processed according to our Refund & Return Policy.
  • Original shipping charges may not be refundable.
  • Return/courier charges may be deducted from the refundable amount.
  • Customised or personalised products may not be eligible for refund or replacement.

If the customer requests that an RTO order be shipped again, additional shipping charges may apply.

6. Damaged Packages

If the package appears seriously damaged, opened, wet, or tampered with at the time of delivery, please:

  1. Take photographs of the package before opening it.
  2. Record a continuous unboxing video.
  3. Contact our support team as soon as possible.
  4. Keep the original packaging and product safely until the issue is resolved.

For damaged, defective, incorrect, or missing products, an unboxing video may be required to verify the claim.

7. Unboxing Video Requirement

For certain damage, missing-item, incorrect-product, or manufacturing-defect claims, customers may be required to provide a clear and continuous unboxing video.

The video should:

  • Begin before opening the sealed package.
  • Clearly show the shipping label.
  • Show the complete opening process.
  • Clearly show the product and packaging condition.
  • Not be edited or interrupted.

Claims without sufficient evidence may be difficult for us to verify and may therefore not be accepted.

8. Lost Shipments

If your shipment appears to be lost during transit, please contact us with your order details.

We will coordinate with the relevant courier partner and assist with the investigation.

Resolution may depend on the courier company’s investigation and shipment status.

9. Custom & Personalised Orders

Custom and personalised products are created specifically according to the customer’s requirements.

Before production begins, customers should carefully check:

  • Names
  • Dates
  • Images
  • Text
  • Sizes
  • Colours
  • Design selections
  • Quantity
  • Other customisation details

Once production has started, custom or personalised orders may not be eligible for cancellation, return, or refund unless the product is defective or the error was caused by Shree Vine.

10. Refunds & Shipping Charges

Where a refund is approved, the refundable amount will be processed according to our Refund & Return Policy.

Depending on the circumstances, the following may not be refundable:

  • Original shipping charges
  • Return shipping charges
  • Additional courier charges
  • Customisation charges

The final refund amount will depend on the nature of the order and the reason for the refund.

11. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery information.
  • Being available to receive the shipment.
  • Checking the order details before placing an order.
  • Reviewing personalised/customised information carefully.
  • Following applicable delivery instructions.
  • Recording an unboxing video where required for a claim.

12. Policy Changes

Shree Vine reserves the right to modify or update this Cancellation & Shipping Policy when necessary.

Any changes will be published on this page with the updated date.

We recommend reviewing this policy before placing an order.

13. Contact Us

If you have questions regarding cancellation, shipping, delivery, tracking, or an RTO shipment, please contact our customer support team.

Shree Vine
Email: [your email address]

We are happy to help you with your order.