At our store, we focus on delivering premium-quality posters and product with secure packaging and strict quality checks. Since most of our products are made-to-order, please review this policy carefully before placing an order.
1. Items Not Eligible for Return
We do not accept returns or refunds in the following situations:
- Change of mind after order confirmation
- Ordering the wrong size, variant, or design
- Minor color differences due to screen vs print variation
- Delay caused by courier services beyond our control
- Discounted / clearance sale items
๐ฏ Customized Products
All personalized or custom posters are:
- Non-returnable
- Non-refundable
- Non-exchangeable
Each custom product is made specifically for you and cannot be resold.
2. 24โ48 Hour Claim Window
To report any issue, you must contact us within:
- โฑ๏ธ 24 to 48 hours after delivery
Requests made after this period may not be accepted.
3. ๐ฅ Mandatory Unboxing Proof
To raise a valid claim, a proper unboxing video is required.
Important Condition
๐ Claims without video proof will not be processed
Video Guidelines
Your video must:
- Be continuous (no cuts or edits)
- Show the sealed package clearly
- Display the shipping label
- Capture the full unboxing process
- Clearly show the issue (damage / wrong item)
4. Eligible Cases for Replacement / Refund
We accept claims only in the following cases:
- Damaged product received
- Wrong item delivered
- Missing product in package
5. Replacement Policy (Primary Resolution)
If your claim is approved:
- A free replacement will be shipped
- No additional shipping cost will be charged
We prioritize replacement to ensure you receive the product you ordered.
6. Refund Policy (Secondary Option)
Refunds are issued only if:
- Replacement is unavailable
- Product is out of stock
- Issue cannot be resolved
Refund Processing Time
- Initiated within 3โ5 business days
- Credited within 5โ7 business days to original payment method
7. Return to Origin (RTO) Cases
If your order is returned due to:
- Incorrect address
- Customer unavailable
- Order refused
Refund in RTO Cases
- Shipping charges (both ways) will be deducted
- A small handling fee (3โ5%) may apply
- Remaining amount will be refunded
Re-Delivery Option
- Reshipping available with a โน75โโน120 fee
- Order will be shipped again after payment
8. Damaged Package at Delivery
If your package appears:
- Torn
- Wet
- Crushed
๐ Do not accept the parcel
Accepted damaged packages may not be eligible for claims.
9. Quality & Color Disclaimer
- Slight color variation (5โ10%) is normal
- Due to lighting, screen settings, and printing process
- Not considered a defect
10. Packaging Assurance
We ensure safe delivery using:
- ๐ฆ Strong protective tubes
- ๐ Flat rigid packaging
- ๐ซ Strict no-folding policy
11. Fraud Prevention
To maintain fairness:
- False or repeated claims may be rejected
- Accounts abusing policy may be restricted
12. How to Raise a Request
Send your claim to:
Include:
- Order ID
- Issue description
- Unboxing video proof
๐ Final Note
By placing an order, you agree to this policy.
We are committed to delivering high-quality products with a smooth and reliable experience.